Cancellation Policy

Swan Pilates – Bookings, Cancellations & Studio Policy Bookings & Payments: All sessions, packages, and class blocks must be paid for in advance to secure your booking. Packages are non-transferable and may not be shared outside the named participants. Cancellations & Rescheduling: • A minimum of 24 hours’ notice is required to cancel or reschedule any session. • Sessions cancelled with less than 24 hours’ notice will be charged in full and cannot be credited or rescheduled. • Non-attendance (“no-shows”) will be charged in full. This policy is in place to respect studio time and ensure availability for all clients. Late Arrivals Sessions run to a fixed schedule: • If you arrive late, your session will still end at the original scheduled time. • Missed time due to late arrival cannot be added on or carried over. • Full session fees apply regardless of arrival time. Refunds & Returns: • All packages and class blocks are non-refundable, including unused sessions. • No refunds are offered for missed sessions, late cancellations, or early departure. • Packages must be used within the stated validity period. Instructor Cancellations In the unlikely event that Swan Pilates needs to cancel a session, you will be offered: • A rescheduled session, or • A credit applied to your package Health & Safety: Clients are responsible for informing the instructor of any injuries, medical conditions, or changes to health prior to each session. Participation is at your own risk. Agreement By booking a session or package with Swan Pilates, you confirm that you have read, understood, and agreed to these terms and conditions.

Contact Details

• Common Lane, Windsor, UK

  hello@swan-pilates.com